FAQs

Frequently Asked Questions

How do I exchange my shirt for another size?

We are able to exchange your order within 15 days of purchase. No refunds. Please send the unworn and unwashed shirt to:
T-Shirt Challenge LLC
62 Seville Road,
Madison, VA 22727
Along with the shirt, please include a note stating the size you would prefer and your return address.

What size do I need?

Please take a look at our sizing page, found here

What colors are available?

When clicking on a design, you will be able to see the available colors for that design.

Do you offer wholesale?

Wholesale accounts are not available. We believe this would impede the distribution of the funds to the charities.

Do you accept orders from outside the USA?

We do accept orders from customers outside the United States, and will ship internationally.

Do you ship outside the USA?

Yes we do ship internationally.

Change of email address? How to update this information.

Log-In to "My Account" to change your email address and other information.

What forms of payment do you accept?

We accept American Express, Apple Pay, Diners Club International, Discover, JCB, MasterCard, PayPal and Visa.

Do you offer Group Sales (bulk orders)?

Yes, for orders of twenty (20) shirts (a mix of styles and colors) or more, we are including free awareness bracelets. Bracelets are only available in increments of (5) starting at (20) bracelets with the (20) shirt order.

Can I choose which charity to help?

The total amount to be distributed will be divided evenly between all the charities.

What happens when the one million t-shirt goal is or is not met by the deadline?

If the goal is met before the deadline of December 11, 2017, the donations will continue to accumulate until the deadline and the total will be divided evenly between the charities.
If the goal is not met by the deadline, then that amount will be divided evenly between the charities.
T-Shirt Challenge LLC will be distributing the donations to the 20 charities by December 25, 2017.